Terms and Conditions
Payment Methods
– Accepted payments include cash and major credit cards (AMEX, MasterCard, Visa, Discover). We charge a 2.5% CC fee on all cards.
Fees and Surcharges
– No-Show: Full charge plus wait time fees, non-refundable.
– Early Morning Fee: $20 for services between 12:00 am to 5:00 am.
– Tolls: Charged at cost. Round-trip tolls apply.
– Airport Fees: $6.25 for pickups, $3.25 for drop-offs.
– Extra Stops: $25 each, not applicable to hourly services.
– Holiday Surcharge: $35 on Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve and New Year’s Day.
– Greeter Service: $40 for third-party greeter service.
– Car Seats: $15 per seat (forward-facing, rear-facing, booster).
– Rescheduling Fee: $25 for changes made 4 hours or less before service.
– Cleaning and Damage: Clients bear costs for any damages or cleaning necessitated by their party’s actions.
Rights Reserved
-Fast Wheel Transportation LLC may terminate service for any unruly or abusive passengers without refund. The booking party (The Hirer) is responsible for all passenger conduct. Alcohol consumption by anyone under 21, misuse of the sunroof or emergency exits, or exceeding vehicle capacity will result in immediate service termination without refund. Fast Wheel Transportation LLC maintains the right to expel individuals or end contracts for breaches of these terms.
Wait Time Policy (Excludes Hourly Services)
– Clients are granted grace periods specific to the pickup location: 30 minutes for domestic flights and cruise terminals, 60 minutes for international flights, and 15 minutes for all other locations. Charges apply post-grace period, contingent upon receiving the correct flight and airline information for airport pickups.
– Beyond this, wait time charges apply by the minute and according to the vehicle type: $.95 sedan, SUV $1.25, $4.50 executive sprinter, $4.50 stretch limo.
– Train schedule pickups are billed from the designated pickup time, as train schedules cannot be monitored.
Hourly Rates
– Charges are based on the duration from client pickup to final drop-off. Any time over the agreed period will be considered additional time and will be charged based on the hourly rate.
Cancellation Policy
– Round trips require cancellation as two separate bookings.
– Cancellations made at least 24 hours before the scheduled pickup are free of charge.
– Cancellations within 24 hours of pickup incur charges equal to the trip cost.
Hourly Service Cancellation
– Must be canceled no later than seven days prior for a deposit refund.
– Cancellations within 72 hours of the service are non-refundable.
– These terms govern chargebacks.
Gratuities
– Drivers receive 100% of gratuities, which can be paid directly via credit card or cash to the driver.
– All reservations are subject to .20% standard gratuities.
